While we always hope you will have a positive experience, and love to receive positive reviews, we understand that problems sometimes arise. Negative feedback allows us to improve our service.

If you need to make a complaint, we will contact the relevant person or company (with your permission) and the issue will be investigated. We will always aim to resolve the situation to both parties’ satisfaction. We also recommend that you raise any issues with them directly in the first instance, giving them the opportunity to put things right before we intervene.