No, we don’t charge our customers for access to our service. We are passionate about connecting people with high-quality, reliable tradespeople and services and don’t believe this should come at a premium.

We vet our members very carefully and inclusion in our directory is made on a merit basis only. Our reputation is very important to us. Completed work referred to service partners attracts a small fee.

We always aim to respond within 48-72 hours at the most, and generally well before.

While we always hope you will have a positive experience, and love to receive positive reviews, we understand that problems sometimes arise. Negative feedback allows us to improve our service.

If you need to make a complaint, we will contact the relevant person or company (with your permission) and the issue will be investigated. We will always aim to resolve the situation to both parties’ satisfaction. We also recommend that you raise any issues with them directly in the first instance, giving them the opportunity to put things right before we intervene.

Yes, we have professional indemnity insurance, and we check that all our tradespeople, contractors, and service providers hold the necessary insurance(s).

In general, yes, although this will partly depend on the job. We know how frustrating it is to have tradespeople suddenly disappear partway through a job. We expect our companies to work with you as agreed, turn up when they say they will, and complete the job in the anticipated time frame. Please bear in mind that there may be occasions when weather, supplies, or personal reasons mean that this does not always happen. If you wish to extend the scope of work and they are already committed to another job after yours, please also be aware that this may mean they cannot immediately commit to you too.

You will need to pay the member directly and promptly as per the terms of their invoice when the work is finished. Some may require a partial upfront payment to cover materials they will need to buy but this should be discussed with you in advance. They should be able to address all reasonable snagging issues even after full payment has been made, provided these are brought to their attention within an agreed time frame.

Yes, we can recommend experienced, quality tradespeople covering Hove, Brighton, and West Sussex while we build our handpicked team of tradespeople.

Use either our ‘Book My Service’ or ‘Book My Trader’ buttons on the site by completing it fully so we can act more promptly.  However, there is the flexibility to send an express enquiry with us coming back to you where your basic details are provided.  You can also use our whatsapp chat, call us on 0203 693 3932 or email contact@propertygene.co.uk

Yes, we have plenty of experience and contacts and can advise on the best places to source materials. We’re always happy to discuss your planned projects and best way to go about them. Sourcing materials can be an excellent way to make savings and gain awareness of the available options. Currently we offer this option in the West Sussex area, including Brighton, Hove, and Worthing. We’re also working on offering exciting benefits and discounts with partner companies for labour-only projects and DIY enthusiasts.